Shipping Policy

Where Do We Deliver?

We deliver to all valid postal addresses across India.
Please note that courier companies do not deliver to P.O. Box addresses. Hence, we request you to provide a complete street address with a valid PIN code.

Delivery Schedule

  • Deliveries are usually attempted during the working hours of courier companies (Monday to Friday).
  • In most cities, no deliveries are made on Sundays or public holidays, as our logistics partners don’t operate on those days.
  • If you order multiple items, they may arrive in separate packages and on different days, depending on availability and shipping location.

Shipping Charges

  • Prepaid Orders:
    • Free Shipping on all orders above ₹1500
    • Orders below ₹1500 will have a flat shipping charge of ₹250
  • Cash on Delivery (COD) Orders:
    • COD orders below ₹1500: ₹350 additional charge
    • COD orders above ₹1500: ₹250 additional charge

💡 There are no hidden costs – the price you see at checkout is the final amount you pay.

Shipping Time & Transit

  • Orders are dispatched within 48 hours (2 working days).
  • Transit time for delivery is usually 4 – 6 business days depending on your location.

Risk & Responsibility

  • All in-transit risks are borne by RuiDhaaga until the order reaches your address.
  • However, we are not responsible for lost, stolen, or damaged packages after delivery (i.e., once the courier confirms delivery at your given address).

Tracking Your Order

  • Once your order is dispatched, you will receive an email with tracking details.
  • Tracking information may take up to 24 hours to become active on the courier partner’s website.
  • If you notice any issue with delivery, please contact us within 24 hours of receiving the tracking details.
  • Any delivery-related complaints must be reported within 48 hours of delivery; beyond this, we will not be able to assist.

Address Changes

  • Address modifications can only be requested within 24 hours of placing an order.
  • To request a change, kindly email us immediately.

Incorrect or Incomplete Address

  • If the courier company imposes a penalty due to an incorrect or incomplete address (e.g., mismatch in PIN code), the customer will bear the additional cost.
  • If an order needs to be re-shipped due to incorrect address details, the customer will be responsible for re-shipping charges.

Delays in Shipping

  • In case of an “Out of Stock” item or unusual delays, we will inform you via email.
  • If we are unable to process your order within a reasonable time, you will receive a refund for the pending items.
  • During unforeseen circumstances (such as strikes, natural calamities, festive rush, etc.), delivery timelines may extend. In such cases, refunds, returns, or exchanges are not applicable. However, we may provide Store Credit on a case-to-case basis.

Billing vs Shipping Address

  • Billing Address: The address where your bank/credit card statements are sent.
  • Shipping Address: The address where you wish to receive your order.

Lost Shipments

  • If your shipment is lost in transit, we will raise a case with the courier company.
  • Once the courier confirms the package is lost, we will issue a refund for your order.
  • Refunds are not applicable if the courier confirms that the package was delivered to the correct shipping address.

✨ At RuiDhaaga, we take utmost care to ensure your orders reach you safely and on time. Thank you for trusting us with your shopping!